Customer Service Careers

Help Customers Meet Goals

When new customer service associates become a member of the Order Revenue Management /Customer Service team at Nestlé Purina, they are in exclusive company. The business model represented by this group is unique within the Consumer Packaged Goods Industry.

Our four-function business model and Team environment allows customer service associates to truly be "One Face To The Customer." Associates are responsible for managing the entire Order Life Cycle Process. This includes Order Processing, Accounts Receivable, Dispute Management and Vendor Managed Inventory.

Customer Service Career Paths You Can Take

• Business Associate
• Business Analyst
• Trainer
• Business Process Improvement Leader
• Team Leader
• Manager
• Director

Skills You'll Gain

• Opportunities to sharpen and display leadership ability
• Develop a general manager mindset
• Analytic thinking and responsible risk taking
• Ability to create, implement and measure efficiencies
• Accounts receivable
• Order processing
• Dispute management
• Vendor managed inventory

Opportunities You'll Have

• Internal and external customer one on one interaction
• Acquire knowledge of the full order lifecycle process
• Personal career development
• Work in a team based environment
• Participate in a professional certification program

Order Revenue Management Internship Program

The Objective:

Our key objective for the ORM internship program is to develop students into high-caliber candidates for potential full-time employment as an ORM associate (post graduation).

Interns can expect to attend one training class each summer in one of the following functional areas:

• Order Management Conventional
• Invoice Management Payments and Deductions
• Accounts Receivable Cash
• Accounts Receivable Collections

Who We Are Looking For:

Education:

• Current undergraduate students enrolled in a 4-year degree program.

Experience:

• Effective communicators
• Strong analytical skills
• Problem solvers
• Computer literate, including knowledge of Microsoft Office Suite,
  spreadsheet application, and word processing
• Team players